New Mexico has moved cannabis tracking from BioTrack to NMS2S, the state system built by Real Time Solutions. CCD said only data reflected in BioTrack would migrate, so your opening record in NMS2S is whatever BioTrack said, right or wrong. We read that record and tell you what needs fixing.
Anything the old record got wrong came across with it. Correcting it now is a manual adjustment inside NMS2S, in a system whose mandatory specification flags large manual adjustments to the State. That is a reason to correct things deliberately, in order, with the paperwork behind each one.
Whoever was listed in NM-PLUS as primary controlling person became the initial system administrator, the only account on the license until they create the others. No BioTrack login carried over. If that person has left, or never set up the rest of the team, access is the first thing to sort out, through NM-PLUS and CCD.
The rule is not new; the enforcement is. CCD: “the availability of a function within BioTrack did not, by itself, authorize activity that was otherwise inconsistent with applicable statutes or rules.” Under 16.8.7.15 NMAC a finished-product test is required before a package may transfer to retail, and the fix carries a lab turnaround.
Flower tested, then rolled into pre-rolls. Distillate tested, then formulated with new ingredients. Change the form and it needs a new test. Most operators assume this stock is already covered.
The state’s own specification for NMS2S (RFP requirement CCD-29) requires the system to flag large manual adjustments to CCD. Drift still has to be corrected. Every correction should be one you can explain.
Your point of sale keeps its own inventory and syncs to the state system, and every one of those integrations had to be rebuilt for NMS2S. If the sync is failing quietly, the two disagree, and the state record is the one that counts.
Stock holding quantity with no activity in months. Manifests created but never accepted on the other end. Packages whose parent record no longer exists. All of it came across in whatever state the old record had it.
Production licenses only hold deli style, bulk flower, bulk trim, clones, seedlings and seeds, and cannot receive anything else. If your arrangement sends material to a manufacturer and brings finished product back, that pathway needs a hard look before harvest.
Log into NM-PLUS and look at the primary controlling person. That person was made the initial NMS2S administrator, and until they add others it is the only account on your license. If it is someone who already left, start the fix in NM-PLUS today. Five minutes. You do not need us for it.
You stay in control of access and you never give us your password. If your NMS2S account lets you add a limited user, you create one for us. If not, you pull the exports and send them. We read your inventory, lab results, manifests and adjustment history, and you get back a written punch list: what is wrong, why it matters, and the order to fix it in. We re-run it free as you work through the list.
If you hold a retail license only: testing records stay with the producer or manufacturer who drew the sample, so your own data cannot prove test status and we will not pretend otherwise. What you get is the record-integrity work: dormant stock, open manifests, POS drift, broken lineage, plus a supplier-verification list. Say so before you buy, not after.
Your POS against the state record. If your point of sale has an API we can read, we also pull your live menu and line it up against the state record, so you can see where the two disagree. Jane is wired up and working today. For anything else, tell us what you run and we will tell you straight whether we can read it. One caveat up front: menu systems count sellable units and the state record counts grams for bulk types, so we compare what is present against what is missing and we do not pretend the quantities are the same number.
We document discrepancies. You resolve them, properly, through the correct mechanism. Nothing in our report will ever tell you to zero something out to make it look clean.
The fee is for the review, not for a particular finding. For scale: one package that cannot transfer for want of a compliant test means a lab retest plus the shelf time it costs you. That alone usually exceeds this.
CCD runs the system and Real Time Solutions built it, so account problems, outages and how-to questions go to the state's NMS2S support. What neither of them does is read your own record and tell you what in it is going to cause you a problem. That is the gap this fills. Canneye is in Albuquerque, (505) 433-7236, and you get a person who has actually pulled a New Mexico state record through the API.
Yes, from the state. CCD publishes NMS2S manuals, bulletins and walkthrough videos at rld.nm.gov, and that is the right place for how the system works. We do the part they do not: reading your record and telling you what needs attention.
No BioTrack account carried over. Every login was rebuilt in NMS2S. Whoever was listed as the primary controlling person in NM-PLUS became the initial system administrator, and until they add somebody else it is the only account on the license. If that name is out of date, start the fix in NM-PLUS.
Ask your POS vendor directly, because the integration is theirs to build against the state API and the answer differs by vendor. What we can do is read your live menu against the state record and show you where the two disagree. Jane is wired up and working today. Tell us what you run and we will tell you straight whether we can read it.
Yes, that is the whole service. You keep control of access, we read the record against your POS, and you get a written punch list back. $500 flat, however many licenses you hold. We never change anything in your record.